Virtual evaluation
The virtual front door. A surgical wound specialist assesses live with you, your family, or your nursing team.
- Direct Wound Care · start online
- CWS Virtual Surgical Access · live video
Contact · Refer a patient
One referral. A defined next step.
The fastest path is virtual: a surgical wound specialist reviews photos, history, and imaging, usually within days. Referrals are triaged within one business day; urgent cases scheduled within the week.
What happens after you send it
Four steps. Fully closed loop.
A referral enters a coordinated workflow with a named clinical coordinator. Here’s the actual path from your message to a follow-up note in your chart.
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1
Refer
Request referral coordination online. A coordinator will explain virtual evaluation options and the appropriate secure channel for sharing clinical documentation.
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2
Triage
A clinical coordinator reviews the request and confirms evaluation timing according to clinical need and availability, virtually or in person.
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3
Care
Evaluation first: bedside, in-office, or virtual. Intervention at the ambulatory surgical center only when clinically appropriate.
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4
Return
Structured encounter note returned to the referring provider. The patient transitions back to their medical place of service with a documented plan.
How to reach us
Pick the channel that fits your workflow.
All of them reach the same coordinator. The virtual evaluation is featured first because it’s usually the fastest answer.
Patient care requests
Request help with scheduling, virtual-care options, or coverage questions. Patients and first-time partners can start online.
- Email the care team
- Mon–Fri · 10a–5p ET
Surgical intake
For evaluated cases headed to the surgical center; routes directly to the Capital Surgical Center coordinator.
- Email the care team
- Mon–Fri · 9a–5p ET
Referral coordination
Email a referral coordination request. The team will explain how to share records and wound photographs securely; please do not attach them to the initial email.
- info@cwswounds.com
- Secure record-sharing instructions provided by the team
Referring FAQ
Common questions from patients, PCPs, FQHCs, and SNFs.
Everything a patient or referring provider needs to know before starting.
01 How do I request an evaluation or submit a referral?
Start with a consultation request through Direct Wound Care. The team confirms availability and explains how to share clinical information securely. Your initial email should contain scheduling details only.
02 How quickly will the patient be seen?
Most urgent wound referrals are evaluated the same week, and virtual evaluations often happen within days. Non-urgent referrals typically within ten business days.
03 What insurance plans do you accept?
Medicare (Part B and the ASC benefit), Medicaid across DC, MD, and VA, and most major commercial plans, including Aetna, UnitedHealthcare, Cigna, CareFirst BlueCross BlueShield, Humana, and Tricare. Please contact the care team to verify coverage for a specific patient and plan.
04 Can a virtual consultation lead straight to surgery?
Yes. After the virtual consultation, a surgical wound care nurse validates the wound in person. When surgery is clinically appropriate, we arrange transportation to the surgical center so the patient can move straight to care without a long wait.
05 Will I receive clinical updates?
Yes. A structured encounter note is returned to the referring PCP, FQHC care team, or SNF clinician after every visit, closing the loop back to the patient’s medical place of service.
06 Do you see patients at their facility?
Yes. Bedside rounds are available at skilled nursing, long-term care, and home-health settings across the DC metro. See For Providers for details.
07 Does surgery require a hospital admission?
For eligible procedures, no. When intervention is clinically appropriate, it happens at Capital Surgical Center (Suite 802), our ambulatory surgical center, with same-day recovery when appropriate.
08 Do you accept complex cases?
Yes. Calciphylaxis, necrotizing soft-tissue wounds, failed surgical closures, and diabetic osteomyelitis all fit the evaluation-first model. See Conditions We Treat.
Start today
Ready when you are.
A photo and a sentence is enough. We’ll take it from there.